NHS Choices in the UK provides very good information for patients and health professionals with governed clinical content. In addition, NHS Direct’s symptom checker allows a rough diagnosis leading to four outputs:
- GP visit
- A+E visit
For a patient with a Long-Term Condition, it would be great if the ‘self-care’ option led to CSC’s Self-Care solution, where they could manage their own condition. If they could also access other systems containing information about themselves, such as hospital EPR’s/pathology reports/PACS, etc, they could be much more involved and autonomous. The ability to book appointments/calls with healthcare professionals (such as eMEDlink) would be an obvious extension, as would the ability to order drugs/fulfil prescriptions, etc.
This would look like true self-care to me!